This document was created using the Sellvio Terms and Conditions Generator.
peterfritsi.com - effective from: 2025-12-08
I. General Provisions
1. The General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Péter Fritsi (hereinafter: Service Provider) and the party using the services via the Service Provider’s dixon.hu online portal (hereinafter: Webshop), as well as the party making use of these services (hereinafter: Customer).
2. Service Provider details:
a. Name: FRITSI PÉTER
b. Registered address: Erdei út 17., 7300 Komló, Hungary
c. Tax number: 57374248-1-22
d. Registration number: 60061324
e. Contact e-mail: peterfritsi@gmail.com
3. Hosting provider details:
a. Name: Sonrisa Informatikai Kft.
b. Headquarters: Hungary, 1022 Budapest, Bég utca 3-5. 1st floor, Room 108.
c. Website: sonrisa.hu
4. The scope of these GTC extends to electronic commercial services provided within the territory of Hungary through the Webshop.
5. Contract language: Hungarian
6. Contracts concluded are considered written contracts. The Service Provider does not archive them.
7. The Service Provider does not submit to any professional code of conduct.
II. Use of the Webshop
1. Registration
The use of the services in the Webshop does not require registration.
2. General information regarding purchase
The essential characteristics and features of products available in the Webshop, including usage instructions, can be found on the product information page.
The actual, detailed characteristics of each product are included in the product’s user manual, which is attached to the product when required by law.
III. Complaint Handling and Customer Service – for consumer complaints
The provisions of this chapter apply if the Customer qualifies as a consumer, i.e., a natural person acting outside the scope of their profession, independent occupation, or business activity.
The Service Provider’s name and registered address are listed in Chapter I of the GTC. The Customer may submit a complaint verbally or in writing.
Service Provider’s complaint handling contact details:
Mailing address: Erdei út 17., 7300 Komló, Hungary
E-mail: peterfritsi@gmail.com
In person: Erdei út 17., 7300 Komló, Hungary
1. Handling of verbal complaints
Immediate review
The Service Provider shall examine the verbal complaint immediately and take the necessary steps to resolve it if possible. If the Customer disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider shall record the complaint and its position in a report without delay.
Report documentation
The report shall include the Customer's name and address or e-mail address, the place, time and manner of submitting the complaint, a detailed description of the complaint, and a list of documents presented by the Customer. A copy of the report shall be handed over to the Customer in case of a complaint submitted in person.
Telephone complaints
Telephone or electronic verbal complaints will be recorded and assigned a unique identification number.
A copy of the report shall be sent to the Customer no later than together with the substantive response.
The Service Provider records telephone conversations and keeps the recordings for five years.
Upon request, the Service Provider provides the audio recording free of charge and makes it available for listening at its customer service, or sends a copy electronically within thirty days of receiving the request.
2. Handling of written complaints
Response deadline
The Service Provider shall respond to written complaints substantively, in writing and in a verifiable manner within 30 days of receipt. If the complaint is rejected, the Service Provider shall provide reasons.
If the Customer does not provide a name, address or email address, or does not describe the complaint in sufficient detail, or fails to supply necessary documents or evidence, the Service Provider is not obliged to respond.
Upon submission of a complaint via an electronic form, the Service Provider shall immediately acknowledge receipt to the Customer at the provided email address.
Document retention
The Service Provider shall retain the report, the written complaint and the substantive response for three years, and shall make them available to the supervisory authorities upon request.
3. Legal remedies
If the Service Provider rejects the complaint, the Customer will be informed in writing about the authority or conciliation body to which they may submit their case. The information includes the name, seat, phone number, website and mailing address of the competent body.
Conciliation body contact: bekeltetes.hu/udvozlo
Consumer protection authority contacts:
fogyasztovedelem.kormany.hu/.../fogyasztovedelmi_hatosag
3.1. Initiating a conciliation body procedure
The Service Provider cooperates with consumer protection organizations and authorities during complaint handling.
The Service Provider informs the Customer that it has submitted a general declaration of submission to the conciliation body located at its registered seat, or—valid for all bodies—to MKIK (Hungarian Chamber of Commerce and Industry).
The Customer is informed that besides consumers, civil organizations, church legal entities, condominiums, housing cooperatives, and consumers who are citizens/residents of EU member states may also turn to the conciliation body, as well as businesses established within the EU purchasing goods or services exclusively for end use.
3.2. Consumer protection authority procedure
Before initiating authority proceedings, the Customer must attempt to resolve the dispute directly with the Service Provider.
The authority procedure may be initiated if the Service Provider violates consumer protection law, especially regarding sales, service provision, complaint handling, product quality, packaging, pricing, warranty issues, or consumer information obligations.
The application must include:
- Name and registered address of the Service Provider
- Location of the disputed conduct
- Description of the complaint with supporting documents (including response letter, report of verbal complaint, proof of postal or electronic submission)
Authority procedures cannot be initiated over three years after the violation. For ongoing violations, the period begins after termination.
Consumer interest representation associations shall have party rights in proceedings within their scope.
If a violation is established, the authority may require correction, prohibit continuation, impose deadlines for rectification or levy fines.
4. Repeated complaints
If the Customer repeatedly submits an identical complaint without new information, the Service Provider may refuse investigation. The same applies to complaints submitted anonymously or without identifiable data.
5. Written communication
The Service Provider may fulfill written communication obligations by mail, fax or electronically, provided the method preserves data in an unaltered form.
IV. Other Provisions and Information
The Service Provider informs the Customer that:
a. The server hosting availability exceeds 99.9% annually; regular backups ensure data restoration in case of loss,
b. Stored information is located in MSSQL and MySQL databases, sensitive data is protected by strong encryption with hardware-implemented cryptography.
The Webshop uses the Sellvio rating system.
a. The system evaluates the webshop itself, not individual products, based on feedback from real customers only.
b. Technical security measures:
i. Ratings can only be submitted after purchase. Reviews are stored independently by Sellvio (ErdSoft Kft. — Company reg. no. 06-09-030198 — Headquarters: 6720 Szeged, Kígyó utca 4.)
ii. Rating is possible only via a post-purchase email invitation.
iii. Reviews cannot be deleted—positive and negative feedback are both displayed, ensuring transparency and credibility.